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ServiceNow Rome Release

MavenNext, Your ServiceNow Partner I Rome Release

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The Tech Behind Your Portal

One important thing to keep in mind when considering a Portal overhaul is that ServiceNow Portal is really just another UI layer that sits on top of the processes you’re executing in the platform. Because of this, overhauling the portal usually involves organizational and process realignment, as well.

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The Common Service Data Model (CSDM) on ServiceNow

The CSDM is a conceptual data framework based on the physical traits of ServiceNow's Configuration Management database...Think of it as a Configuration Management Database (CMDB) framework that enables and supports true service level reporting and multiple configuration strategies.

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ServiceNow ROI Comes From Strong Process and Clean Data

Calculate return on investment or save money with ServiceNow by implementing proven best practice processes and policies across your organization...Understand your inputs and outputs of the task and how it helps your organization, department, or team. Once you have that core understanding and clean data, the rest is up to logic in report building

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Testing....Testing....Testing...

A critical phase for any ServiceNow implementation to succeed, so why is it so often performed like an afterthought? Have you ever gotten a wide-eyed response, three-fourths of the way through an implementation, when you’ve asked for a testing plan…or worse, when you’ve been asked for one? Is your organization challenged with writing test scripts, finding the time to execute them, and then trying to figure out how to keep track of all this?

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