ServiceNow ROI Comes From Strong Process and Clean Data
Calculate return on investment (ROI) or save money with ServiceNow by implementing proven best practice processes and policies across your organization.
MavenNext proves the power of the ServiceNow platform by layering best practice processes on top of the customizable cloud application. In fact, technology is fascinating but it would not exist without process or a business driven purpose. That is why MavenNext relies on ITIL4 and Lean Six Sigma process improvement models to penetrate lead times in processes to start the analysis, design, and implementation of counter measures to remediate old processes.
MavenNext can sum up their focus areas in 3 key phases:
Current state
Gap Analysis
Future state
By understanding and analyzing current state processes and what it is going to take to improve, we can deploy tactical and strategic counter measures against our pain points.
ServiceNow enables process but also creates visibility into the productivity, efficiency, and quality of work associates are completing. Associates are always surprised at how easy it is to manage their outstanding tasks as well as management having the capability to validate work is getting done. Automated reporting and dynamic dashboards are a lightweight answer to reduce organizational silo’s. Especially when reports can be scheduled or viewed in real-time. At MavenNext, they break departmental boundaries by bridging agents to management through visual expectations; reporting. Having agents reference the same reports that impact their performance reviews are a direct tie to improvement. Understanding what is expected of a resource versus what their perception of that expectation is can be a key game changer in organizations today. Data driven awareness is undoubtedly more impactful than intuition when it comes to performance against key performance indicators. But we cannot start running full speed on day 1. That is where MavenNext recommends the ITIL4 Continuous Improvement model.
By understanding the ITIL4 Continual Improvement Model you can level up your organization today.
Return on Investment is a key metric clients want to track. Naturally, these models will get your organization operating at-cost on the Now Platform applications when practiced. Understanding the improvement models and having methods to track the cost associated to a service from end-to-end is what matters when quantifying return on investment. Another thing that matters is knowing where to start. Some words of advise the MavenNext team can give you is
“…understand how your data interacts with all of your applications. Having clean data that is interoperable between applications can increase the ability to quantify ROI. Even if your resources are not coming up with reports that can quantify ROI, you will at the least want to collect key data points over time that present you with the opportunity instead of back tracking to scrub data. Another key focus is having strong process to give tasks a purpose. Do not “go through the motions” of a task or process. Understand your inputs and outputs of the task and how it helps your organization, department, or team. Once you have that core understanding and clean data, the rest is up to logic in report building”
To receive a demo or discuss further on how your organization can tackle goals, improve KPI’s, and quantify return on investment, contact us today!
