Tokyo Release
The Now Platform Tokyo release from ServiceNow
The Tokyo release is ServiceNow’s most innovative update, with solutions that address a wide spectrum of customer needs, regardless of industry. Available today, the release is ServiceNow’s latest purpose-built solution to empower organizations to achieve their best work and create seamless experiences for their employees and customers. It’s scalable in ways that are good for people, the planet, and profits.
You asked and we listened. Leaders are looking for ways to differentiate their organizations to gain a competitive advantage and seeking out technologies that deliver tangible outcomes quickly and flexibly. Now, more than ever, employee retention is a top priority for leaders as we face a talent shortage.
The Now Platform Tokyo release from ServiceNow, designed in response to customer concerns about changes in the macroeconomic environment, is targeted at helping businesses better attract and retain talent, address supply chain disruptions, and manage security, compliance, and other regulations.
-Dave Wright, ServiceNow’s Chief Innovation Officer.
The Now Platform Tokyo release is the second major release of the Now Platform this year, following the introduction in March of its San Diego release.
ServiceNow develops two major releases of its Now Platform each year, and names them after different geographical areas in alphabetical order. The next release, scheduled for early 2023, will be named Utah.
“Tokyo addresses how people attract talent, how they retain it, and how they try and make work as easy as possible in the hybrid environments. We’re getting a lot of concern from people looking at the impact of inflation. So rising costs and the impact that has on supply chain disruptions as well. And the last thing I hear is people heavily interested in security, compliance, and all the kinds of regulations that have been in front of them.” -Dave Wright
ServiceNow broke it up in 3 categories of success:
1) The first category is aimed at making it easier for businesses to work with employees. The first big update to the ServiceNow platform in the new Tokyo release is Manager Hub. Manager Hub, part of the company’s employee workflows, aims to provide self-service capabilities to business managers looking to better engage with their teams.
2) The second major category of updates in the Tokyo release of the ServiceNow platform is focused on security. New to the platform is ServiceNow Vault, a new bundle of privacy and security controls aimed at strengthening business’ security postures and improving regulatory compliance. Included in ServiceNow Vault is Platform Encryption, which brings advanced key management aimed at providing a flexible balance of data protection and data utility.
3) The third major category is aimed at accelerating the value customers receive from the Now platform. One way it does that is with Enterprise Asset Management, a new technology for automating the full lifecycle of physical business assets, from planning to retirement of those assets. The aim is to reduce costs, mitigate risks, and improve strategic planning with visibility into all the assets across the enterprise.
There’s a lot of innovative functionality with Tokyo, but don’t let it overwhelm you or your team. MavenNext, a ServiceNow premiere partner, is here to help provide seamless workflows as you adopt the latest and greatest of Tokyo. With partners like, ClearSkye, specializing in Identity Governance & Security, we understand organizations need to quickly, and efficiently, leverage Tokyo today.