ServiceNow answers the digital transformation ROI problem
Less than thirty percent of companies report a successful digital transformation project. ServiceNow's latest AI-based software is the solution to create value to such projects.
If you, or your company, is considering a digital transformation project, then look no further, ServiceNow has delivered an offering that combines an AI-based recommendation engine with a collection of support tools and technical support. ServiceNow started developing the latest software, ServiceNow Impact, two years ago, it interviewed 500 of its customers along with 200 software buyers. What did ServiceNow learn from their research? The company learned that the majority of organizations lacked the ability to map a strategic vision for transformation and then turn that map into an operating
IDC estimates that more than three trillion dollars have been invested in digital transformation initiatives globally over the past three years, but less than half of organizations implementing those projects have achieved the expected outcomes.i
Companies across all verticals are feeling the “value gap” due to the proliferation of point projects that do not effectively work together, the increasing need for companies to spend resources maintaining legacy solutions, and intensifying talent shortages.
ServiceNow Impact is designed to close the value gap with personalized recommendations and insights, premium technical support and preventative tools, role-based training and certifications, expert coaching, and prescriptive guidance, all delivered in a premium digital experience. Tailored by company, industry, and role, ServiceNow Impact is the first-ever human- and AI-powered value acceleration solution.
Available now, ServiceNow Impact is designed to meet companies where they are in their unique digital transformation journey. Leveraging the power of the Now Platform’s AI and recommendation engine, companies can use ServiceNow Impact to:
Personalize the digital transformation experience with peer and industry benchmarks, real-time tracking, a value journey builder, and AI-curated content and recommendations.
Align innovation strategy to business outcomes to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal-specific, fixed-scoped offerings that can be activated as needed).
Amplify internal expertise with dedicated expert teams, partner collaboration, advisory sessions, and tailored training and coaching.
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i Source: IDC Digital Transformation Sentiment Survey 2019, IDC Future Enterprise Resilience 2021, Wave 9, October 1-15, 2021